Cancellation Policy

At Thyme for Wellness, it is our intention to provide our guests with professional and therapeutic services in a relaxing and friendly environment; we will tailor each treatment to our client’s individual needs. The following policies and procedures serve as a guide for our first-time and repeating guests.

We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

Please arrive for your appointment 10-15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), or update forms for returning clients. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule.

Payment

Payment may be made in the form of cash, check or credit cards. We accept Visa and Mastercard. If you choose to pay with cash, please use exact change.

Payment is expected at the end of your appointment. Any returned checks for insufficient funds will incur a $25 processing fee.

Cancellation Policy and Fees

Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

To cancel, head over to your account, log in, and click on the appointments section in the account navigation. From there, you can view and manage your active appointments. Click on the cancel button to remove your appointment immediately.

You will receive a cancellation confirmation and we will issue a refund within 5-7 business days.

Any cancellations with less than 24 hours of notice will not be refunded. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment at the same time.

All services required a credit card to guarantee a reservation, so please have your credit card ready when booking. You will not be billed unless there is a cancellation or a no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment.

Late Arrival Policy

All treatment sessions have a specific time schedule; therefore, we regret that late arrivals may not receive extension of schedule appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only will proper, advanced notification of your late arrival. The original reservation fee will be charged.

Informed Consent

Prior to each massage session, the treatment plan will be discussed with you. At your first visit, you will be asked to sign the treatment consent form stating that you have read the information, understand it and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least one year, may also be asked to fill out this form.

Scope of Practice

All massage therapists at Thyme for Wellness are Montana licensed professionals and held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Licensed Massage Therapists do not diagnose or prescribe for medical conditions. Our therapist may refer you to a medical doctor for diagnosis or treatment. Our services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment.

Respect for Client Needs and Boundaries

Our Massage Therapists are happy to adjust pressure, temperature, music volume, work longer on an area or move on if you request it.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.

The client will always be modestly draped. Only the area being massaged will be undraped.

Sexual interaction or discussion of any kind between the client and the Massage Therapist NEVER appropriate.

Confidentiality and Conversation

We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your written permission.

You may choose to talk or not to talk during the massage. Conversation will be guided by the client’s direction.

Existing and New Medical Conditions

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc. that the massage may be continued.

The client must also keep the Massage Therapist informed of any changes in health conditions.

For clients undergoing chemotherapy and radiation therapies, we required a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

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